BEST WESTERN Willow Bank Manchester Hotel Comments & Reviews

NOTHING TOO MUCH TROUBLE
I have recently attended a course in Manchester and have stayed at the
Willow Bank Hotel on four occasions and I wish to express my thanks to
all the staff from receptionists, to the porter, bar and restaurant staff.
I am aware that staff are trained to respond to customer needs but
nothing was too much trouble and everyone was very courteous. I felt
comfortable as a lone female in the hotel and agree with the sign in the
lobby, winch states you are staying with friends’.
June Mew, UK

RESOUNDING SUCCESS
I am wnting to express my appreciation of your efforts to make my
birthday celebration such a resounding success.
We all thoroughly enjoyed our evening at the Willow Bank and would like
to thank all the staff involved, including yourself, for making it a perfect
venue for such an occasion. I am so glad I decided to accept the services
you offered.
H Chappell, UK

NO OTHER VENUE COMES CLOSE’
Just a quick note to say thanks for the excellent hospitality I received
when presenting courses.
I have been in this role now for some 7 years, however none of the
venues I have used during this time can come close to matching the
service you and all your staff provide.
Dave Baines, British School of Motoring, UK

SUPERB EVENT
After having a fantastic New Years Eve at the Willowbank Hotel in
Fallowfleld I write to you to say how good it was and to name members of
staff who had been brilliant.
It prompted me to book my 6O Birthday lunch there on May 18” fir fifty
guests. Again I have to write and say how good the whole event turned
out to be, Neil Stockill Deputy Manager organised a superb event and
worked very hard to ensure I had a really lovely birthday. The food was
deliaous, so congratulation.s to chef and all members of his team. The bar
staff worked hard as did the waitresses.
Judith Oakes, UK

A DREAM WEDDING DAY
We can only describe our ‘wedding day as a dream, just a perfect day
arid certainly this was a lot to do with our choice of venue.
Thank you so much for all the hard work from all the staff both in the lead
up to and during the event itself. Everything went so smoothly.
Tracey and Angela Graham, UK

EXCELLENT SERVICE
I would like to put on record the excellent service that we recieved from
your staff, we were impressed with the cleanliness of the rooms and the
restaurant. This is the second time we have stayed at your hotel and we
wouold have no hesitation in recommending it to our fnends and business
associates.
John Flanagan, UK

EXTREMELY PROFESIONAL
Our wedding was a brilliant day. Every single member of your staff that
we deaft with was extremely professional as well as friendly and
approachable and did everything they could to make sure our needs were
catered for. We would recommend the Willowbank to friends and family
and I feel sure many of us will choose to stay with you again. Considering
the number of times you must have to repeat these services the freshness
that you all brought to our day was impressive.
Jane & Simon, UK

FANTASTIC EVENING
I just wanted to thank you for such a fantastic evening last night. It was
also my 40th birthday, and you all made it extremely special for myself
and my friends.
I completely enjoyed everything, the meals, pipers, company, music and
rooms were all lovely.
Carol Archer, UK

ENJOYABLE EVENT
I would like to express my thanks to all the staff who helped make my
wifes birthday a most enjoyable event.
Throughout the day and evening, every member of staff was pleasant,
friendly, profesional and curteous (listed in no particular order), which was
pointed out by numerous people who attended
Steve Henshall, UK

COURTESY AND POLITENESS
We have just stayed at the Willowbank Hotel, Manchester as
a pre-wedding weekend as we are getting married on the 3rd July and
would like to compliment the staff on their courtesy / helpfulnes and
politeness. They where more than helpful with any queries that we had
and we would recommend this hotel to anyone. We have stayed in Best
Western hotels before and never had such a welcome. We intend to
continue to use Best Western where ever possible.
Keith Brown, UK

“NON STUFFINESS”
Neil I have to say in nearly 6 years of working for HRG I have never been
made more welcome in any other hotel than I did in yours’!’ Yourself,
Michelle and Hazel do a wonderful job in making people feel welcome and
the hotel has an air of non-stuffiness which is a refreshing change. The
food was lovely and my veggie sausages at breakfast were greatly
received1l1 I will be sending an e-mail to Dena and your head office to
express my gratitude in you guys for making my stay a very warming and
relaxing one. Andrew was very happy also and loved his teddy as I did”
It was great to meet you too and I will definitely come back to your hotel
again when staying in Manchester. I will also inform people of what a
welcoming place the Willow Bank is. MI the Best
Sean Salmon, UK

WONDERFUL, FRIENDLY AND PROFESSIONAL
We cant thank you enough for all your help. We had a lovely day,
everything was perfect1 The organisation and running of the service was
second to none. It took myself and Ian a portion of the day to get over
how wonderful, friendly and professional all the staff were. We really
appriciate all your hard work and effort.
Ian and Em, UK

CREDIT TO THE HOTEL
Our stay at the Willow Bank Hotel was fantastic” We were well looked
after from the moment we arrived, your staff are a credit to your hotel,
they staff made us feel so welcome and were always cheeful and friendly.
Chris Hagan, UK

FANTASTIC WEDDING DAY!
Myself and Jonathan would really like to thank you, and your wonderful
team at your hotel for presenting us with a fantastic wedding day. You
made our day really special, we had lots of lovely comments from our
guests about the fantastic food and service. We would highly recommend
you hotel, to couples who are getting married in the future, who are
looking for somewhere special to hold their wedding day.
Lisa and Jon Ashworth, UK

FANTASTIC TIME!
We just wanted to say a huge thank you to you and everyone at the
Willow Bank for such a fab night last night. Everyone at our table had a
fantastic time, it was a great atmosphere, lovely food [and plenty of it’]
and the dj was great. Everyone commented on how good the music was,
we all danced our legs off – we loved it. The staff were as helpful, efficient
and friendly as ever and they are a credit to the hotel, they really are a
wonderful team, please can you let them know that we appreciate all their
hard work.
Gillean and Tom, UK

WONDERFUL NEW YEARS EVE
Manchester for a wonderful New Years Eve party.The food and the
entertainment was excellant,we had a great weekend,looking forward to
booking for next New Years party
Mr & Mrs B Duffield, UK

FANTASTIC EVENING
At our function we enjoyed a fantastic evening for food and service, it was
the organisation that made it all work so well. Thank you for all your
dedication and heres to the next one’
G.U. Bnqgs, UK

FANTASTIC!
Just to say thankyou for all your effort for my mum and dads anniversary
meal on the 15th the room looked fantastic, they really enjoyed the day
and I cannot praise your hotel enough for all the effort on the day. Once
again Thankyoui
Colette OSullivan, UK

FANTASTIC!
What can I say about our event at the Willow Bank Hotel – everything was
fantastic, food was delicious and so plentiful, room beautifully decorated
and welcoming, but best of all was the frendliness of the staff who could
not have been more helpful and made everything go so smoothly. Many
thanks for everything
Kevin Kane, UK

EVERYTHING RAN SO SMOOTHLY
Once again I would like to express my thanks, to all staff members.
Your standard of service is second to none, the Canadian girls and parents
departed with nothing but good to say about the staff and the service.
From my point of view it is always a pleasure to bring a group to stay with
you guys, as I am well aware that everything will run smoothly, making
my life so much easier.
Looking forward already to returning at the end of the month
Robin Wood, UK