Winner Individual Excellence in Customer Service

Presenting Iwan Davies – Concierge at the BEST WESTERN PREMIER Queen Hotel – winner of “Individual Excellence in Customer Service” at the November 2010 CATS awards (Celebrating the Achievement of Talented Staff awards).

Iwan’s infectious, warm personality ensures that he makes a wonderful contribution to the running of the hotel and the general atmosphere that pervades the whole building. First and last impressions are critical in any business and Iwan ensures this is a most positive one for the thousands of guests who come and go throughout the hotel. Well done to Iwan!

Not to forget our magnificent Bar Manager, Robert Merjavy, of the BEST WESTERN PREMIER Queen Hotel also became a “Highly Commended Bartender of the Year”.